Scalable AWS Hosting For Enterprise Applications

AWS Management & Hosting Services Agreement:
 

Setup and management of AWS products and services to support your organization’s needs. 24/7/365 premium support via ticketing, and phone (business hours). Expert level consultation on architecture design, devops, CLI usage, and deployment.

Whats included:

• Expert support - submit a ticket any time and our team will help you with configuration, architecture, speed, and security questions.
• We will be your liaison between technical AWS staff to explain and help facilitate fast solutions.
• You also have the option to interface directly with the AWS support team via the AWS console for live chat, email, and phone support upon request.
• How to support - our team will help you learn how to use AWS CLI functions and tools to deploy, update, and manage your applications
• Emergency support - production system impaired or down immediate support services 24/7/365. If it’s on our end, our team will work tirelessly with AWS advanced support to get a resolution. If it’s on your end, we’ll use error logging and cloud trail to help determine a cause so you can debug your application and re-deploy it.
• Security WAF configuration
• SSL generation and attachment
• DNS management 
• CDN and Security Help
• Load balancer configuration

Whats excluded:

• Actual deployment to your live environment
• Code debugging 
• Key rotation
• Enforcing security policies or SSL
• This is done during your deployment by using .ebconfig or by SSH into non elastic beanstalk EC2 instances
  
  

Base Cost: $12,185 per year, paid annually or $2,000 per month paid monthly.
Additional one time, monthly, or annual charges may apply depending on your specific needs.

Important cost considerations: 

• Required to use WST as an AWS or dedicated hosting partner.
  
• Usage costs are additional per product and are billed monthly.
  
• A 90 day notice prior to renewal is required to stop service.
  
• This product is the overall account support minimum.  A markup is applied to hourly usage which includes all items in environment specific support listed below. World Source Tech reserves the right to modify pricing at any time as per our Universal Terms of Service.
  
  

Example of per hour usage for common product groups - includes support for each particular product:

 (subject to change at any time without notice, based on AWS pricing changes) - pricing below is only an example. 

• RDS
• MySQL
• 0.8762 hourly per instance
• Whats included 
• Backup and snapshot management
• Emergency restore assistance 
• Platform upgrade service  / maintenance 
• Cost monitoring and recommendations to keep costs down
• How to assistance - our team will help you with essential functions needed to deploy and run your app on this db platform
• Issue monitoring and resolution 
• Whats excluded
• Data modification / transfer / seeding 
• Schema creation / modification
• Running queries 
• MariaDb
• PostGres
• Mongo
• EC2 
• Linux
• 0.242 per hour per instance
• Windows
  
  
• Elastic Beanstalk 
• Cost is combined costs of individual elements used based on demand.
• What's included 
• Overall environment monitoring
• Environment Support 
• Log level 
• We will pull logs and review to identify the cause of a system issue once reported
• Advanced Support
• We will work with AWS advanced support to troubleshoot application errors causing production system impairment or down time.
• We will create, monitor, optimize cloud formation templates, cloud watch alarms, and take appropriate action to optimize system performance as needed.
• Platform Upgrades
• We will provide support for Blue/Green platform upgrades as needed, prior to the EOL for a given platform.
• Customer will perform all migrations, we will advise on best practices and assist with configurations as a liaison with AWS support.
• IAM user roles and permissions 
• Creation of IAM permissions as needed within our internal policy requirements
• Best practice recommendations 
• SSL
• WAF
• Speed
• Cost
• General Security 

Agreements:

By Provisioning and maintaining any services with World Source Tech, LLC you agree to our Universal Terms of Service and related legal agreements as well as all AWS policies and customer agreements for any products on the AWS platform.

By Using World Source Tech as a vendor to provide AWS services, you agree to AWS customer agreements as the customer.

AWS Shared Responsibility Model:
https://aws.amazon.com/compliance/shared-responsibility-model/ 

AWS Terms of Service:

https://aws.amazon.com/legal/?nc1=f_cc